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Refund Policy |Stand Up and Speak

Transfers, Withdrawals and Cancellations/Refunds
Webinars and Workshops: transfers, withdrawals and cancellations

You may transfer to another program 5 days or more before the Program start date. An administration fee will not be charged.


Transfers between programs and program withdrawal may occur anytime up to the end of the first class. In the case of withdrawals, an administration fee will be charged.


You may cancel your participation 5 days or more before the Program start date. An administration fee will be charged. Refunds for registrations will appear on your next months credit card statement.

Make up classes

In the event that a customer is unable to attend a class(es), we regret that makeup classes will not be offered.

Note: for Community Centre transfers, withdrawals and cancellation policies please refer to the Community Centre program guide(s).

Online product refund requests

We stand behind the value of our online products and your satisfaction with them is important to us. However, because our products are digital goods delivered via Internet download we generally offer no refunds. If you change your mind about our purchase and you have not downloaded our product, we will happily issue you a refund upon request. Refund requests made after you have downloaded are product are handled on a case-by-case basis and are issued at our sole discretion. Refund requests, if any, must be made with 48-hours of your original purchase. Please read our product descriptions and always feel free to contact us with your questions before your purchase. If you are unhappy with your purchase from our website let us know, we will work with you to resolve your issues with our products or your purchase of our products.

Please email any of the above requests to: customerservice@standupandspeak.com or call (905) 828-8333

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